PolÃtica de privacidad de Senderos Counselling Pty Ltd
​ACN: 682 310 256
Email: eloisa@senderoscounselling.com.au
Senderos Counselling Pty Ltd complies with the Privacy Act 1988 and the applicable Privacy Principles when handling personal information, as well as the Health Records Act 2001 (New South Wales) and the applicable Health Privacy Principles when handling health information.
Senderos Counselling Pty Ltd takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Data Collection Practices
Senderos Counselling Pty Ltd collects personal information to provide you with counseling services. This may include collecting information about how to contact you to arrange an appointment. Senderos Counselling Pty Ltd collects information via consent forms, online booking systems, administrative interactions, and our website.
Personal and Health Information Collected
The type of personal and health information collected depends on your relationship with Senderos Counselling Pty Ltd (e.g., a client or third-party service provider) and may include:
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Full name
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Address
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Email address
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Date of birth
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Medicare details
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NDIS details
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Billing information
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General appointment information and other personal details
Failure to provide all requested information may mean Senderos Counselling Pty Ltd is unable to deliver the counseling services requested.
How Information is Collected
Information may be collected in the following ways:
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From you directly (e.g., booking an appointment, completing documentation, or engaging with the practice online or via phone/email).
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From third-party service providers (e.g., referrals through EAPs, doctors, or other professionals).
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Through interactions on our website or other digital platforms.
Consent
By engaging with Senderos Counselling Pty Ltd (e.g., booking an appointment, making an inquiry, registering your details, or completing a consent form), you consent to the collection, use, and disclosure of your personal and health information as outlined in this privacy policy.
Information Use
Your personal and health information may be used for:
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Providing counseling services
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Sending newsletters or updates
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Responding to feedback and complaints
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Managing the website and other digital platforms
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Enforcing client agreements (e.g., consent forms and payment arrangements)
Data Quality and Security
Senderos Counselling Pty Ltd takes reasonable steps to protect personal information from misuse, loss, and unauthorized access or modification. We endeavor to keep collected information accurate and up-to-date.
Please notify Senderos Counselling Pty Ltd of any changes or inaccuracies in your personal information by emailing eloisa@senderoscounselling.com.au
Health Information
Senderos Counselling Pty Ltd complies with the Health Privacy Principles and the Australian Counselling Association's (ACA) ethical guidelines in the collection, use, and disclosure of health information.
Health Information Collection Reasons
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Providing therapeutic intervention
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Writing reports or summaries
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Recording relevant personal and health details for counseling purposes
Health information will only be collected with your consent or as required by law.
Access, Updates, and Complaints
You have the right to access and correct personal and health information held by Senderos Counselling Pty Ltd, subject to legal exceptions.
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Access Requests: Contact us at eloisa@senderoscounselling.com.au for access to your information.
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Complaints and Questions: If you have concerns or complaints about this privacy policy, please email us, and we will address them promptly.
Disclosure
Senderos Counselling Pty Ltd may disclose personal information to third parties with your consent or as permitted or required by Federal, State, or Territory law.
Changes to the Privacy Policy
Senderos Counselling Pty Ltd may amend this privacy policy from time to time. Any changes will take effect immediately upon updating the policy on our website. By continuing to engage with our services following any changes, you agree to the revised policy.
If you do not agree with the terms of this policy, please inform us immediately and discontinue use of our services and website.
Contact Us
If you have any questions regarding this privacy policy, please contact us at:
Email: eloisa@senderoscounselling.com.au
Senderos Counselling Pty Ltd
PolÃtica de cancelación de Senderos Counselling Pty Ltd
ACN: 682 310 256
Correo electrónico: eloisa@senderoscounselling.com.au
Objetivos y antecedentes
Senderos Counselling Pty Ltd se compromete a brindar el mejor servicio de manera oportuna y tiene como objetivo satisfacer sus necesidades.
Lamentablemente, cuando un cliente cancela sin previo aviso, impide que otro cliente sea atendido. Esta polÃtica de cancelación se implementa para respetar el compromiso de tiempo de todas las partes. Describe el proceso para solicitar una cancelación y las tarifas aplicables. Esta polÃtica garantiza la equidad tanto para la empresa como para los clientes que, de otro modo, habrÃan utilizado la cita.
Senderos Counselling Pty Ltd está implementando una polÃtica de cancelación clara y directa para garantizar la transparencia sobre los costos asociados con la contratación de nuestros servicios.
Proceso de cancelación
Entendemos que pueden surgir circunstancias que le obliguen a cancelar su cita. Sin embargo, debido a la disponibilidad limitada de citas, le solicitamos que las cancelaciones se realicen con suficiente antelación para que podamos cubrir el cupo.
Puede cancelar comunicándose con nosotros a través de:
Teléfono: Llamar o enviar mensaje de texto al 0450703446
Correo electrónico: eloisa@senderoscounselling.com.au
Plazo de aviso
Se requiere un aviso mÃnimo de 48 horas para cancelar.
Por favor notifÃquenos antes de su cita programada para informarnos de cualquier cambio o cancelación.
Si no se proporciona aviso adecuado, o no se da aviso, se aplicará un cargo por cancelación (ver a continuación) por la cita perdida.
Llegadas tardÃas
Las llegadas tardÃas se atenderán únicamente dentro del tiempo restante de la sesión programada.
Si llega demasiado tarde para continuar con la cita, es posible que deba reprogramarla o cancelarla, lo que podrÃa generar un cargo por cancelación.
Tarifa de cancelación
La tarifa de cancelación es la tarifa completa de la sesión acordada.
Se facturarán gastos de cancelación para el pago.
Cualquier depósito pagado para la cita puede ser deducido de la tarifa de cancelación (si corresponde).
La tarifa de cancelación es responsabilidad exclusiva del cliente y debe pagarse en su totalidad dentro de las 48 horas posteriores a la facturación.
Circunstancias aceptables para la exención de cargos por cancelación
Senderos Counselling Pty Ltd entiende que pueden ocurrir emergencias y circunstancias imprevistas. En tales casos, se pueden eximir los cargos por cancelación.
La exención de las tarifas de cancelación requiere la aprobación del director de la práctica.
Ejemplos de circunstancias aceptables incluyen emergencias o eventos imprevistos.
PolÃtica de reembolso
Si se proporciona un aviso de cancelación antes de la cita programada, Senderos Counselling Pty Ltd reembolsará cualquier depósito recibido para la reserva.
Preguntas
Senderos Counselling Pty Ltd valora el entendimiento mutuo como la base de una buena relación cliente-empresa.
Si tiene preguntas sobre esta polÃtica de cancelación, dirÃjalas al director del consultorio enviando un correo electrónico a eloisa@senderoscounselling.com.au